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Everything you need to know about VoltCash.
Download the VoltCash Mobile App available in the App Store® and Google Play™ and complete the application.
We accept one of the following valid photo identifications: Valid Foreign-issued Passport, Valid Matrícula Consular (Guatemala or Mexico), United States State Driver's License, United States State Photo ID. You will also need to provide your name, contact information, and physical address in the United States.
No, the VoltCash Card is a prepaid card, not a credit card, and no credit check is required.
You can pick up your card at a participating VoltCash Agent. To pick up and activate your card, provide the verification code from your VoltCash App to a teller.
Your VoltCash Card may be used in-store and online – everywhere Debit Mastercard is accepted. You may not use your card for adult or online gambling sites.
Call 1-844-730-3377 and follow the prompts, or log in to the VoltCash App and select Set PIN on the Card tab.
The CVV is a 3-digit number on the back of your card, directly to the right of the signature panel. It provides an additional layer of security for online transactions.
You can load your card with payroll or benefits checks at any participating VoltCash Agent, load cash at VoltCash Agents, or enroll in direct deposit.
Check your balance anytime using the VoltCash App or by calling Customer Service at 1-844-730-3377.
No fee at MoneyPass® ATMs. A $2.50 fee applies at non-MoneyPass ATMs. Additional fees may apply from the ATM operator.
Contact the ATM owner or call Customer Service at 1-844-730-3377. Customer Service can help with ordering a new card if necessary.
Log in to the VoltCash App, go to the Card tab, and lock your card. If you can't find it, call Customer Service immediately at 1-844-730-3377.
You must notify us immediately at 1-844-730-3377 of any unauthorized use. See your Cardholder Agreement for specific details.
For card questions, call 1-844-730-3377. For VoltCash App questions, call 1-800-303-6933.
Open the VoltCash App, tap Log In, enter your email or phone number, then select Forgot Password. Or log in and go to: Account > Password and Security > Password: Change.
Via the VoltCash Mobile App or by calling Customer Service at 1-844-730-3377.
Call Customer Service at 1-844-730-3377, or log in and go to: Account > Personal Information > Phone number: Edit.
Open the VoltCash Mobile App, tap Transactions, then select the Statements option.
No, only direct deposits in your name may be made to your account. See your Cardholder Agreement for full details.
Financial services designed for you.
The VoltCash Prepaid Mastercard is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from Mastercard International Incorporated. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. You should consult your Cardholder Agreement and the Fee Schedule. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free at 1-844-730-3377,
we are available 24/7/365.
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