FAQ - Fintech

Is there a monthly fee for my VoltCash Prepaid Mastercard® account?

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There is a Monthly Fee of $4.95. See the Fee Schedule (located in the Account Tab on your app, under Important Documents) for complete details.

How do I set up or change my PIN?

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Change your PIN by calling 1-844-730-3377 and following the prompts or by logging in to the VoltCash Mobile App and selecting the card tab and Set PIN option.

How can I load money on my card?

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You can load your card with payroll or benefits checks¹ at any participating VoltCash agent. You can get cash back on the spot from approved checks with our cash unload option². Load your card with cash³ at VoltCash locations. You can also enroll in direct deposit.

¹Limited to $5,000 for payroll checks and $7,000 for US Treasury Checks. Service fee of 2.0% of check amount, minimum fee of $4.95, applies. ²Cash unload up to $2,500 with no fees when loading a check. Check load fee applies.³Service fee up to $4.95 applies. Balance and load limits apply.

Where can I use my card?

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Your VoltCash Card may be used in-store and online – everywhere Debit Mastercard is accepted. You may not use your card for adult or online gambling sites. See your Cardholder Agreement located in the Account Tab on your app, under Important Documents) for more details.

What is a CVV, and where can I find it?

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The CVV is the Card Verification Value, a 3-digit number on the back of your card directly to the right of the signature panel. This code is used to provide an additional layer of security for online transactions.

Will I be charged a fee at an ATM?

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There is no fee to withdraw funds from a MoneyPass® ATM. If the ATM does not display the MoneyPass® logo, you will be charged a $2.50 ATM Withdrawal Fee. You may also be charged an additional fee by the ATM operator or network. Find a MoneyPass® ATM on the VoltCash App.

What if I insert my card in an ATM and it doesn't give it back?

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You should contact the ATM owner or call Customer Service at 1-844-730-3377. If necessary, Customer Service can help with ordering you a new card.

How do I contact Customer Service?

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For card questions, call 1-844-730-3377. For VoltCash App questions, call 1-800-303-6933.

How do I dispute a transaction?

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If you believe there has been an unauthorized transaction or error on your account, call Customer Service at 1-844-730-3377. Or you can send a dispute in writing to VoltCash, PO Box 1124, Sioux Falls, SD 57101.

What should I do if my card gets lost or stolen?

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Log in to the VoltCash Mobile App go to the “Card” tab, and lock your card. If you can’t find your card, call Customer Service immediately at 1-844-730- 3377 to report your card as lost or stolen.

Am I liable for unauthorized transactions?

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You must notify us immediately at 1-844-730-3377 of any unauthorized use. For specific restrictions, limitations, and other details, please consult your Cardholder Agreement (located in the Account Tab on your app, under Important Documents).

How can I close my card?

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You may close your card account by contacting Customer Service at 1-844-730-3377 or writing to us at VoltCash, PO Box 1124, Sioux Falls, SD 57101.

There is a fee for balance refund checks. Consult your Fee Schedule located in the Account Tab on your app, under Important Documents) for complete details.

Can I receive a third-party deposit to my account?

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No, only direct deposits in your name may be made to your account. Please refer to your Cardholder Agreement (located in the Account Tab on your app, under Important Documents) for full details.

How do I change my address?

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You may change your address via the VoltCash Mobile App or by calling Customer Service at 1-844-730-3377.

Where can I find my monthly statements?

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To change your phone number, call Customer Service at 1-844-730-3377. You can also change your phone number by logging into your VoltCash Plus Mobile App with your current credentials and selecting:Account > Personal Information > Phone number: Edit.

How do I reset my App account password?

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You can reset your password by opening the VoltCash Mobile App, clicking log in, entering your email or phone number, and then selecting the forgot password option on the screen. You can also change your password by logging into your VoltCash Mobile App with your current credentials and selecting: Account > Password and Security > Password: Change.

How do I change the phone number associated with my VoltCash login?

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To access your monthly statements, open the VoltCash App, enter the Account Tab, and Select Account Statements.

Frequently Asked Questions